Privacy Policy

Last updated: 24 September 2026

Betapixel Studios LTD respects your privacy and is committed to protecting the personal information you share with us when using our website, requesting a quotation, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal information.

1. Information We Collect

We may collect information that you provide directly to us, including:

Your name
Phone number
Email address
Company or business name
KRA PIN, if you choose to give it for invoicing
Billing and delivery information
Details relating to quotations and orders
Artwork, logos, images, designs, documents, and other files you submit for printing or design work
Messages and enquiries you send to us
Payment and transaction information

Our website may also collect basic technical information such as your browser type, device information, IP address, pages visited, and website usage data through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Prepare quotations and invoices
Communicate with you about your order or enquiry
Deliver products and services
Provide customer support
Process and verify payments
Improve our website, products, and services
Maintain business, accounting, and transaction records
Prevent fraud or misuse of our services
Meet legal, tax, regulatory, and accounting requirements
Send promotional communications where you have consented or where permitted by applicable law

3. Artwork and Customer Files

When you send us artwork, photographs, logos, designs, documents, or other files, we use them for the purpose of providing the requested service.

We do not claim ownership of customer-supplied artwork or intellectual property.

We may retain production files for a reasonable period to make repeat orders, corrections, or customer support easier. You may ask us to delete files that contain your personal information, subject to any legal or legitimate business record-keeping requirements.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business or complete your order. These may include:

Payment service providers
Delivery and courier companies
Website hosting and IT service providers
Accounting and professional service providers
Printing or production partners where required to fulfil an order
Government authorities where disclosure is required by law

We only share information that is reasonably necessary for the relevant purpose.

5. Payments

Payments may be processed through banks, mobile payment providers, payment gateways, or other payment service providers.

These providers may process certain personal and financial information according to their own privacy policies and legal obligations.

Betapixel Studios LTD does not intentionally store complete bank card details unless this is required and handled through an authorised payment system.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use it, and improve your browsing experience.

Some cookies may also be used for analytics or marketing where applicable.

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. See our Cookie Policy for details.

7. Marketing Communications

Where permitted, we may use your contact information to tell you about Betapixel Studios LTD products, services, offers, or updates.

You may ask us to stop sending marketing communications at any time.

Transactional communications relating to quotations, invoices, active orders, payments, or customer support may still be sent when necessary.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No internet-based system can guarantee complete security, but we take reasonable steps to protect information under our control.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, process repeat orders, or meet legal and regulatory requirements.

Information that is no longer required may be deleted, anonymised, or securely disposed of.

10. Your Rights

Subject to applicable Kenyan data protection law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Object to certain uses of your personal information
Withdraw consent where processing relies on your consent
Request deletion of personal information where legally applicable
Request restriction of certain processing
Exercise other rights available under applicable data protection law

To make a privacy request, contact Betapixel Studios LTD using the contact details provided on our website.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Betapixel Studios LTD is not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.

12. Children's Privacy

Our website and commercial printing services are not intended to knowingly collect personal information directly from children without appropriate consent where consent is required by law.

If we become aware that personal information has been collected in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change.

The latest version will be published on our website with the date of the most recent update.

14. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or your personal information, contact:

Betapixel Studios LTD
Nairobi, Kenya
Website: betapixels.studio
Email: hello@betapixels.studio

You may also contact us using the contact information provided on our website.